Privacy Policy

1. Overview

Rhives (“we”, “us”, “our”) is an AI business-management platform used by organisations across multiple verticals, including education, restaurants, and retail & pharmacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data. It applies to the Rhives platform as a whole. By using the Service, you agree to the practices described here.

2. Information We Collect

Account information

Organisation name, administrator name, email address, and phone number provided during registration.

Business & operational data

The records you enter to run your organisation. Depending on your vertical this may include, for example, classes, tests and marks, attendance, and uploaded exam files (education), or the equivalent operational records for other business types.

Staff / team data

Names, email addresses, roles, and login credentials for the team accounts you create.

End-user data

Information you add about the people your organisation serves — for example students or customers — such as names and contact details. We do not collect payment card data.

Usage data

Log data such as IP addresses, device type, browser type, and pages visited, used for security and performance monitoring.

3. How We Use Your Information

• To provide and operate the Rhives platform.
• To generate your own analyses, reports, and AI insights (including our Kalaam assistant) from the data you provide.
• To send account-related emails and in-app notices (login alerts, reminders, updates).
• To monitor and improve platform performance and security.
• To respond to support requests.

We do not use your data for advertising, we do not sell it, and we do not use it to train models for other businesses.

4. Data Storage and Security

Your data is stored in a managed database hosted by a reputable cloud infrastructure provider. We use encrypted connections (HTTPS/TLS) for all data in transit, and access to the database is restricted to authorised services only. While we take reasonable precautions, no system is 100% secure and we cannot guarantee absolute security.

5. Data Sharing

We do not sell, rent, or trade your data. We share data only with:

• Infrastructure and processing providers: the hosting, database, and AI-processing services that operate the platform. These providers process data solely on our behalf and under our instructions to deliver the Service.
• Legal requirements: where required by law, court order, or a government authority.

6. Data Retention

We retain your data for as long as your account is active. If you cancel your account, we will retain your data for 30 days to allow for re-activation or export. After 30 days, data is permanently deleted from our systems.

7. Your Rights

You have the right to:

• Access the data we hold about your organisation.
• Request correction of inaccurate data.
• Request deletion of your account and all associated data.
• Export your data in a portable format.

To exercise any of these rights, email us at hello@rhives.com.

8. End-User Data (Your Responsibility)

When you add end-user information — such as students or customers — to Rhives, you act as the data controller for that data. You are responsible for ensuring you have the appropriate consent and legal basis to store and process it. In this respect Rhives acts only as a data processor on your behalf.

9. Cookies

Rhives uses your browser’s localStorage (not cookies) to store your authentication session. No third-party tracking cookies are used.

10. Children’s Privacy

The Service is provided to organisations and is not marketed to individuals under 18 years of age. Where an organisation stores information about minors (for example, students), that organisation is the data controller and is responsible for obtaining any required consents. Rhives does not knowingly collect personal data directly from minors.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or an in-app notice. Continued use of the Service after changes constitutes acceptance.

12. Contact

For privacy-related questions or requests, contact us at hello@rhives.com. See also our Terms of Service.